Returns & Exchanges

At RIDGID, we stand behind the quality of our professional-grade tools and offer a 90-day return window for items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures you get back to the job site as quickly as possible.

1

Initiate Return Request

Log into your RIDGID account and select the order containing the item you wish to return to generate a Return Merchandise Authorization (RMA) number.

2

Package Your Tools

Securely pack the item in its original packaging, including all manuals, accessories, and the completed return form to ensure full credit.

3

Affix Shipping Label

Print the prepaid shipping label provided in your account dashboard and attach it clearly to the outside of your package.

4

Drop Off and Track

Deliver your package to any authorized carrier location and use your tracking number to monitor the status until it reaches our distribution center for inspection.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing