Frequently Asked Questions

Everything you need to know about our professional-grade tools and services.

What is the Full Lifetime Warranty?

RIDGID tools are warranted to be free of defects in workmanship and material. If your tool ever fails due to a manufacturing defect, we will repair or replace the tool free of charge.

How long does shipping take for heavy equipment?

Standard ground shipping typically takes 3-5 business days. For oversized items like drain cleaners or pressing tools, freight shipping may take 7-10 business days.

Can I return a tool if it has been used?

We accept returns within 30 days of purchase. Items must be in their original packaging; however, if a tool is found to be defective after use, it is covered under our lifetime service agreement.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping rates and import duties are calculated at checkout based on your specific location and order weight.

How do I register my product for the Lifetime Service Agreement?

You can register your tools online through our official portal within 90 days of purchase. You will need your receipt and the serial number located on the tool's housing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and professional financing options for high-value equipment purchases.